FAQ

WHAT SHIPPING OPTIONS ARE AVAILABLE?

Currently, we ship via FedEx (Ground, 2-Day, and Overnight) to the U.S., Canada, and U.S. Territories for those who would like to have their order shipped directly to a personal address.  You can also choose to pick up your order at a Sharon Wei Retail Partner near you.  This second shipping/delivery option is complimentary.  


IS IT POSSIBLE TO SHIP TO P.O AND APO/FPO/DPO BOXES?

Unfortunately, we do not offer shipment services to P.O. or APO/FPO/DPO boxes at this time.


WHAT PAYMENT METHODS ARE ACCEPTED ON SHARONWEI.COM?

We accept the following forms of payment for orders placed our Site:  American Express, Visa, MasterCard, Discover and Sharon Wei gift cards.  For your convenience, your credit card information can be stored in your SharonWei.com account. This is secure information and cannot be accessed by anyone other than the account holder.  For more information, see our PRIVACY POLICY.  For added security, your billing address at SharonWei.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.


IS ALL SHARON WEI MERCHANDISE AVAILABLE FOR PURCHASE ONLINE?

Our website offers a selected assortment of our newest and most popular styles.  If our website does not currently have the item, it might be available at a Sharon Wei Retail Partner near you.  Click HERE to find a store near you.


HOW CAN I CHECK AN ORDER I PLACED ON SHARONWEI.COM?

Please click SIGN IN to access web order status and tracking.